RETURN & REFUND
**Effective Date: June 12, 2023**
**Return Policy**
At Bespoketshirt, we want you to be satisfied with your purchase. If you're not entirely happy with your product, you have 30 days from the date of delivery to initiate a return and request a refund. Please carefully review the following terms and conditions for returning products:
**1. Request a Return Authorization:**
- To begin the return process, you must request a Return Merchandise Authorization (RMA) within 30 days of receiving your order. Contact us at [email protected] to request your RMA number.
**2. Include the RMA Number:**
- Ensure that the RMA number is prominently displayed on the packaging when you return the product.
**3. Notify Us with Tracking Information:**
- After receiving your RMA, please send the item back and notify us via email. Include your RMA number and the tracking number for the return shipment.
**4. Shipping Costs:**
- You are responsible for covering the shipping costs associated with returning the product. The return must be shipped within 30 days of receiving the RMA.
**5. Condition of Returned Product(s):**
- The returned product(s) must be in good physical condition, without any physical damage.
- Ensure that all accessories originally included with your purchase are returned with the product.
**Additional Terms and Conditions:**
- Shipping and handling charges, gift wrapping fees, and any applicable taxes (such as state, customs, or VAT) are non-refundable.
- You must prepay all shipping charges, and you assume the risk of loss or damage during the return shipping process.
- If you return a product to Bespoketshirt without proper authorization or without all original parts and accessories, we reserve the right to either refuse the return or charge a restocking fee. This fee may amount to 30% of the original product price or the retail value of the missing parts and accessories, whichever is higher.
- If the product is inspected and found to be in good physical condition, we may charge a 30% restocking fee to cover labor and repackaging costs.
**Non-Returnable Items:**
- Please note that certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Items with obvious signs of use
- Opened CD, DVD, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
**Refunds (if applicable):**
- Upon receiving and inspecting your returned item, we will send you an email notifying you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
**Late or Missing Refunds (if applicable):**
- If you haven't received your refund, please check your bank account and contact your credit card company. Delays may occur during the processing period.
- If the issue persists, contact your bank. There may be additional processing time before the refund is posted.
- If you still have not received your refund, please reach out to us at [email protected] for assistance.
**Sale Items (if applicable):**
- Only regular priced items are eligible for refunds; sale items cannot be refunded.
**Exchanges (if applicable):**
- We only offer exchanges for items that are defective or damaged. If you need to exchange a defective item for the same product, please email us at [email protected] for further instructions. Please note that exchanges are only accepted within 30 days of delivery.
**Gifts:**
- If your item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. After we receive the returned item, a gift certificate will be mailed to you.
- If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves for later delivery, the refund will be credited to the gift giver.
**Questions About Your Return:**
- If you have any questions or concerns about your return, please feel free to contact our customer service team at [email protected]. We are here to assist you.
